Charclub help
Privacy Policy
This Privacy Policy (the “Privacy Policy” or “Policy”) describes the
types of information of CharClub AI (“we,” “our,” or “us”) collect and
process from and about you.
Except as described in this Privacy Policy, the Policy applies to any
and all websites, mobile applications, and any other electronic and/or
digital products and/or other services that are made available by
CharClub AI and that link to this Policy, and our offline services
(collectively, the “Services”).
By using the Services, you are agreeing to the practices described in
this Policy. If you do not agree to the practices described in this
Policy, please do not access or use the Services.
1. Information We Collect
When you access or otherwise use our Services, we may collect
information from you. The types of information we collect depend on
how you use our Services. Please note that we need certain types of
information to provide the Services to you. If you do not provide us
with such information, or if you ask us to delete that information,
you may no longer be able to access or use certain Services. The
information we collect may include data you directly provide to us,
data we obtain automatically from your interactions with our Services,
and data we obtain from other sources.
Information you provide directly to us. We may collect information
directly from you. For example, you may provide us with information
when you use the Services, communicate with us, register for an
account, subscribe to newsletters, or participate in a promotion.
Information you provide directly to us may concern you and others and
may include, but is not limited to:
Login service by Google and Apple account;
Email address;
User name;
Payment information, rewards (e.g. through our payment processing
vendors);
Contents of communications with us.
You are not required to provide us with such information, but certain
features of the Services may not be accessible or available absent the
provision of the requested information.
Information we collect automatically. We and our third-party vendors,
which include ad networks and analytics companies such as Google
Analytics, may use cookies, web beacons, and other tracking
technologies to collect information about the computers or devices
(including mobile devices) you use to access the Services. As
described further below, we may collect and analyze information
including but not limited to (a) browser type; (b) ISP or operating
system; (c) domain name; (d) access time; (e) referring or exit pages;
(f) page views; (g) IP address; (h) unique device identifiers (e.g.
IDFA or Android ID); (i) version of our Services you’re using; and (j)
the type of device that you use. We may also track when and how
frequently you access or use the Services, including how you engage
with or navigate our site or mobile application. We may use this
information (including the information collected by our third-party
vendors) for analytics (including to determine which portions of the
Services are used most frequently and what our users like/do not
like), to evaluate the success of any advertising campaigns, and as
otherwise described in this Policy.
We and our third-party vendors may use cookies, clear GIFs, pixel
tags, and other technologies that help us better understand user
behavior, personalize preferences, perform research and analytics, and
improve the Services. These technologies, for example, may allow us to
tailor the Services to your needs, save your password in
password-protected areas, track the pages you visit, help us manage
content, and compile statistics about usage of our Services. We or our
third-party vendors also may use certain of these technologies in
emails to our customers to help us track email response rates,
identify when our emails are viewed, and track whether our emails are
forwarded.
Most web browsers automatically accept cookies, but your browser may
allow you to modify your browser settings to decline cookies if you
prefer. If you disable cookies, you may be prevented from taking full
advantage of the Services, because the Services may not function
properly. As we adopt additional technologies, we may also gather
additional information through other methods. For more information,
see https://www.allaboutcookies.org/.
When you use the Services, we may collect general location information
(such as general location inferred from an IP address).
Information we collect from other sources. We may also collect
information about you from other parties, such as when you are
referred to us by another user. We may also receive information about
you from third party social platforms, such as Facebook or Instagram,
when you interact with our social media profiles.
We may also collect information when you connect to your account using
an account maintained by a third party, such as a social media account
(“Third-Party Account”). The Services may collect information about
you from your Third-Party Accounts in accordance with your
permissions. When you connect to us through a Third-Party Account like
Facebook or Google, we receive information from that third party
identifying your account. We collect and store this information and
use it to help you connect to the Services. Connecting your account to
a Third-Party Account is completely optional, and you will have the
opportunity to grant permission when you attempt to connect. You can
revoke permission by logging into the Third-Party Account and
disconnecting CharClub AI from there, and through the native
applications on your smartphone. We may retain the information we
collected previously from you.
2. How We Use the Information We Collect
We may use your information for any of the following purposes:
Provide and administer the Services;
Personalize the Services;
Communicate with you, including to information you about features or
aspects of the Services we believe might be of interest to you, or to
communicate with you about changes to our terms, conditions, or
policies;
Engage in other communications with you, such as to respond to your
inquiries, comments, feedback, or questions;
Analyze, maintain, improve, modify, customize, and measure the
Services, including to train our artificial intelligence/machine
learning models;
Develop new programs and services;
Detect and prevent fraud, criminal activity, or misuses of our
Service, and to ensure the security of our IT systems, architecture,
and networks;
Comply with legal obligations and legal process and to protect our
rights, privacy, safety, or property, and/or that of our affiliates,
you, or other parties, including to enforce our Terms of Service and
any other agreements; and
Carry out any other purpose for which the information was collected.
We may combine information that we collect from you through the
Services with information that we obtain from other sources. We may
also aggregate and/or de-identify information collected through the
Services. We may use and disclose de-identified or aggregated data for
any purpose, including without limitation for research and marketing
purposes.
3. When We Disclose the Information We Collect
We may disclose your information in any of the following
circumstances:
Affiliates: We may disclose information to our affiliates, meaning an
entity that controls, is controlled by, or is under common control
with CharClub AI. Our affiliates may use the information we disclose
in a manner consistent with this Policy.
Vendors: We may disclose your information to employees, consultants,
and other vendors who need access to such information to carry out
work or perform services on our behalf, such as those who provide data
storage, payment, technology support and services, customer service,
analytics, fraud prevention, legal services, and marketing services.
Safety and Protection of CharClub AI and Others: We may disclose
certain information if we believe in good faith that doing so is
necessary or appropriate to (i) protect or defend the CharClub AI or
other parties, including to defend or enforce this Policy, our Terms
of Service, or any other contractual arrangement; and/or (ii) protect
the rights, property or personal safety of CharClub AI, our agents and
affiliates, our employees, users and/or the public.
Advertising and Analytics: Though we do not engage in advertising as
of the date of this Policy, we may in the future disclose or make
available some of your information with advertising and analytics
partners to serve advertisements on our behalf across the internet and
to provide analytics services. These entities may use cookies and
tracking technologies to allow us to, among other things, track and
analyze data, determine the popularity of certain content, deliver
advertising and content targeted to your interests and better
understand your online activity. For more information about how to
manage having your web browsing information used for advertising
purposes, please see the Online Analytics and Tailored Advertising
section below.
Legal Requirements. We may disclose certain information if we believe
in good faith that doing so is necessary or appropriate to comply with
any law enforcement, legal, or regulatory process, such as to respond
to a warrant, subpoena, court order, or other applicable laws and
regulations.
Business Transfers. We may disclose certain information, in connection
with or during negotiations or closing of any merger, sale of company
assets, financing, or acquisition of all or a portion of our business
to another company.
Your User Content. Certain actions you take may be visible to other
users of the Services or result in content that is made available to
other users of the Services. For example, if you create User Content,
such as creating shared Characters, we may also make that available on
the Services. If you communicate using a Group Chat, you are directing
us to make your chats available to other members of that Group Chat,
which may include Characters on the Services and other users.
Other Disclosures with Consent or at Your Direction. We may disclose
your information to nonaffiliated third parties based on your consent
to do so. For example, you may direct us to disclose information about
you when you refer us or our Services to your friends or other
acquaintances.
4. Online Analytics and Tailored Advertising
Analytics. We may use third-party web analytics services on the
Services, such as those of Google Analytics. These vendors use the
sort of technology described in the “Information We Collect
Automatically” section above to help us analyze how users use the
Services, including by noting the third-party website from which you
arrive. The information collected by such technology will be disclosed
to or collected directly by these vendors, who use the information to
evaluate your use of the Services. We also may use Google Analytics
for certain purposes related to advertising, as described in the
following section. To prevent Google Analytics from using your
information for web analytics, you may install the Google Analytics
Opt-Out Browser Add-on.
Tailored Advertising. Though we do not engage in advertising as of the
date of this Policy, we may in the future allow third-party
advertising networks to place cookies or other tracking technologies
on your computer, mobile phone, or other device to collect information
about your use of the Services in order to (a) inform, optimize, and
serve marketing content based on past visits to our website and other
online services and (b) report how our marketing content impressions
and interactions with these marketing impressions are related to
visits to our online services. We may also allow other unaffiliated
parties (e.g., ad networks and ad servers such as Google Analytics) to
serve tailored marketing to you and to access their own cookies or
other tracking technologies on your computer, mobile phone, or other
device you use to access the Services. Those parties that use these
technologies may offer you a way to opt out of targeted advertising as
described below. You may receive tailored advertising on your computer
through a web browser. Cookies may be associated with de-identified
data linked to or derived from data you voluntarily have submitted to
us (e.g., your email address) that we may disclose to a vendor in
hashed, non-human-readable form.
If you are interested in more information about tailored advertising
and how you can generally control cookies from being put on your
computer to deliver tailored marketing, you may visit the Network
Advertising Initiative's (“NAI”) Consumer Opt-Out Link, the Digital
Advertising Alliance's (“DAA”) Consumer Opt-Out Link, and/or the
European Interactive Digital Advertising Alliance to opt-out of
receiving tailored advertising from companies that participate in
those programs. To exercise choices about how Google personalizes
Display Advertising or to customize Google Display Network ads, you
can visit the Google Ads Settings page. Please note that to the extent
advertising technology is integrated into the Services, you may still
receive advertising content even if you opt out of tailored
advertising. In that case, the advertising content may not be tailored
to your interests. Also, we do not control any of the above opt-out
links and are not responsible for any choices you make using these
mechanisms or the continued availability or accuracy of these
mechanisms. If your browsers are configured to reject cookies when you
visit these opt-out pages, or you subsequently erase your cookies, or
use a different computer or change web browsers, your opt-out may no
longer be effective.
5. Your Choices
We offer you certain choices regarding the collection, use, and
disclosure of information about you.
Profile information. You may deactivate your account through your
account profile page. You may also verify, correct, update, or delete
certain of your information through your account profile page.
Marketing communications. You can unsubscribe from marketing emails by
following the directions in those emails. Please note that if you
unsubscribe from marketing emails, we may still send you
administrative emails regarding the Services, including, for example,
notices of updates to our Terms of Service or this Policy.
Cookies and analytics. You can opt out of certain cookie-related and
analytics processing by following the instructions in this Policy.
Rights to information about you. Your local law may provide you
certain rights with respect to your information. Depending on your
jurisdiction, you may request that we:
Provide you with information about the categories of personal
information we collect or disclose about you; the categories of
sources of such information; the business or commercial purpose for
collecting such information; and the categories of unaffiliated
parties to whom we disclose such personal information. Such
information is also set forth in this Policy;
Provide access to and/or a copy of certain information we hold about
you;
Prevent the processing of your information for direct marketing
purposes (including any direct marketing processing based on
profiling);
Update information that is out of date or incorrect;
Delete certain information that we are holding about you;
Restrict the way that we process and disclose certain information
about you;
Transfer your information to a third-party provider of services;
Opt you out of the processing of your personal information for
purposes of profiling in furtherance of decisions that produce legal
or similarly significant effects, if applicable; and
Revoke your consent for the processing of your information.
You may be able to designate an authorized agent to make requests on
your behalf. In order for an authorized agent to be verified, you must
provide the authorized agent with signed, written permission to make
such requests or a power of attorney. We may also follow up with you
to verify your identity before processing the authorized agent’s
request as permitted by applicable law.
Please note that certain information may be exempt from such requests
under applicable law. For example, we may retain certain information
for legal compliance and to secure our Services. We may need certain
information to provide the Services to you; if you ask us to delete
it, you may no longer be able to use the Services.
You also have the right to not be discriminated against (as provided
for in applicable law) for exercising your rights.
You may also have the right to opt out of sales of your personal
information, or the processing of your personal information for
targeted advertising. To opt out of any future targeted advertising we
may offer, please use the tools described in the section above on
Tailored Advertising.
If you would like information regarding your rights under applicable
law or would like to exercise any of them, contact us. To protect your
privacy and security, we take reasonable steps to verify your identity
and requests before granting such requests. If we are unable to verify
your identity, we may be unable to respond to your requests.
Depending on applicable law, you may have the right to appeal our
decision to deny your request, if applicable. We will provide
information about how to exercise that right in our response to
denying the request.
Regional privacy disclosures and rights. Additional disclosures for
residents of the European Economic Area, United Kingdom, California,
and Nevada are set forth below in Regional Privacy Disclosures.
6. Children’s Privacy
The Services are not designed for minors under 13, and our Terms of Service prohibit use by anyone under 13 or under 16 if you are a resident of the European Economic Area. If we discover that an individual under 13 has provided us with “personal information,” as defined in the Children's Online Privacy Protection Act (“COPPA”), we will close the account and delete the personal information to the extent required by COPPA. We may, where permitted by law, retain certain information internally for purposes described in this Policy.
7. Security
CharClub AI implements technical, administrative, and physical safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, we do not promise and cannot guarantee the security of your information or communications.
8. Data Retention
In General. We keep your information for the time necessary for the
purposes for which it is processed. The length of time for which we
retain information depends on the purposes for which we collected and
use it and your choices, after which time we may delete and/or
aggregate it. We may also retain and use this information as necessary
to comply with our legal obligations, resolve disputes, and enforce
our agreements.
Popular Characters. If a Character you create and set to “Public”
reaches a certain threshold of popularity, we reserve the right to
preserve that Character’s characteristics and to keep that Character
active on the Services, even if you otherwise delete your data and
your account. We do this to avoid impacting the experience of other
users, given that a highly popular Character by definition is having
active conversations with many thousands of users. To ensure that we
do not retain information about you when this occurs, please avoid
submitting any such information as part of the Character creation flow
if you are creating a “Public” Character.
9. Links to Third Party Websites
The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.
10. Changes to this Policy
We may change this Policy to reflect changes in the law, our information practices or the features of the Services. We will indicate the date of the most recent update in this Policy. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Policy.
11. Our application adheres to the standard Apple Terms of Use (End-User License Agreement, EULA).
By integrating these terms, we ensure a transparent and compliant user
experience, aligning with Apple's guidelines and regulations. This
commitment underscores our dedication to safeguarding user privacy and
maintaining the highest standards of ethical and legal conduct. Users
can trust that their information is handled responsibly and in
accordance with industry best practices as outlined in the Apple EULA.
We encourage our users to review the privacy policy to better
understand how their data is collected, used, and protected within the
framework of Apple's established terms.
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
12. Contact Us
If you have any questions about our Privacy Policy or information practices, please visit us at [email protected]